Kocoono™ Wellness Toolkit

Using Deep Touch Pressure therapy to stimulate pressure points in the body, weighted blankets help to reduce cortisol levels associated with stress, and in turn, naturally increases your body's happy chemicals. All our Kocoono™ Weighted Blanket Luxe sizes are 110cm x 195cmdesigned to fit your body,not the bed so it cancocoon you comfortably and apply the deep touch pressure where you need it most

The Kocoono™ Shoulder Hug is an innovative self-soothing tool carefully designed to relieve the tension, stress and anxiety that resides in your shoulders. This 1.5kg marvel applies a gentle, deep pressure that mimics the comforting embrace of a hug. Its main function is to relieve tension in the shoulder and neck area, promoting relaxation for both body and mind. This versatile companion fits seamlessly into your daily routine, whether you're at your desk, engrossed in a TV show, lost in a good book or finding peace through meditation.

While the Shoulder Hug is great for relieving tension throughout the day, consider theKocoono™ Weighted Blanket LUXEfor moments of sleep and relaxation at nighttime or for a whole body cocoon. TheKocoono™ Weighted Blanket LUXE also features a unique shoulder hug that cocoons the body from above, just like a hug.

The Kocoono™ Weighted Eye Pillow is your sanctuary for relaxation, whether it's after a rejuvenating yoga session or during your meditation practice. Designed to apply even pressure around your eyes, this pillow invites a sense of peace and power into your body and mind.

Find out more about its benefits and the different ways you can incorporate it into your routine in our blog, 5 Ways to Use a Weighted Eye Pillow That Will Boost Your Well-being

You can pay in 3 instalments with no fees. 'Pay in 3 instalments' is an alternative to traditional credit but without any interest, which allows you to split your purchase into 3 payments. These payments will be automatically withdrawn from the debit/credit card you have on file with us every 30 days until the full order amount has been paid. You will only need to pay the first instalment to receive your item.

How to Pay in 3 Instalments? Follow the steps:

1) Add the items to your cart.

2) Go to checkout

3) Put in your name, address and press "Checkout"

4) Press "continue to shipping" + "continue to payment" 

5) Choose Klarna as a payment method!

** Included in items over €75 in the Republic of Ireland

Returns

** Please, if you want to return a product, get in contact with us at info@kocoono.com to approve your return and provide you with the return address. Please do not return the product to our Warehouse address that is on the original box. We are not responsible for the returns sent to the Warehouse without previous request and authorisation." 

100-Day Return Policy for  Kocoono™ Blankets and Shoulder Hugs. To be eligible for a return, your item must in the same condition that you received it. It must also be in the original packaging. We want all our customers to be happy with there purchase of their Kocoono and we are confident you will love your Kocoono in the event that you wish to return or exchange your Kocoono as soon as possible. We can arrange a Swap-it if you wish to change the weight of your Kocoono.

Please keep the original packaging for at least 100 days after purchase.

We want our customers to love their experience with  Kocoono™ products. If in the first month you conclude your purchase is not a good fit or that you would prefer a different product instead, we welcome you to request a return authorisation by emailing info@kocoono.com. Once the below information has been received, we can then approve your return and provide you with the return address.

Be advised that returns must be submitted within 100 days of delivery, the return item must be undamaged (new condition), and customers are responsible for all return shipping charges and packaging.

To expedite the return process, please include the following information within your email:

Name On Order

Order number

Email address order was placed under

Shipping Address

Reason for return

Choice of exchange or refund

Image of product in original packaging 

The image of the product in its original packaging is a non-negotiable. We need the requested image for a multitude of reasons, but a big reason is to protect customers from any financial liability in the case that damage occurs during transit. The image of the blanket in the packaging proves the condition of the product prior to shipment.

If you believe that your product has arrived with damage or defect, please contact customer service within 100 days to return items of poor quality for a refund/exchange. Please include a description and photo verification of the damage in your email.
We currently do not have a warranty on Kocoono™ outside of the return policy window, but check out our FAQ's with information on how to best use and upkeep your Kocoono™ items.

Your refund will be issued within 14 days of the items being returned (Note: we do not offer a refund on the shipping fee for return items)

Return policy for Kocoono™ Eye Masks and Kocoono Weighted Eye Pillows.

The Kocoono™ Eye masks and Kocoono™ Weighted Eye Pillows are non-refundable and non-returnable once they have been shipped out. The reason being, they are handwash only and it is not something that can be returned due to hygiene reasons. Our company has the right to refuse returns that are not

It is the responsibility of the buyer to make sure that they enter their shipping and order information correctly before submitting it - we typically cannot cancel your order.
But do know that we will try to help you accordingly so send an email to info@kocoono.com if you have further questions.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

Your refund will be issued within 14 days of the items being returned. 

Note: *We do not offer a refund on the shipping fee for return items) The outgoing shipping cost is deducted from the refund amount (approx €8.00)

** If you tried our swapit service and wish to return your Kocoono at a later stage, the costs for the shipment of the swapit and original shipment cost will be deducted from the refund amount.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.