What is the return and exchange Policy?

30-Day Return Policy for  Kocoono™ Blankets and Shoulder Hugs.


We want our customers to love their experience with  Kocoono™ products. If in the first month you conclude your purchase is not a good fit or that you would prefer a different product instead, we welcome you to request a return authorisation by emailing info@kocoono.com. Once the below information has been received, we can then approve your return and provide you with the return address.

Be advised that returns must be submitted within 30 days of delivery, the return item must be undamaged (new condition), and customers are responsible for all return shipping charges and packaging.

 

To expedite the return process, please include the following information within your email:

  • Name On Order
  • Order number
  • Email address order was placed under
  • Shipping Address
  • Reason for return
  • Choice of exchange or refund
  • Image of product in original packaging 


The image of the product in its original packaging is a non-negotiable. We need the requested image for a multitude of reasons, but a big reason is to protect customers from any financial liability in the case that damage occurs during transit. The image of the blanket in the packaging proves the condition of the product prior to shipment.

If you believe that your product has arrived with damage or defect, please contact customer service within 30 days to return items of poor quality for a refund/exchange. Please include a description and photo verification of the damage in your email.
We currently do not have a warranty on Kocoono™ outside of the return policy window, but check out our FAQ's with information on how to best use and upkeep your Kocoono™ items.

Your refund will be issued within 14 days of the items being returned (Note: we do not offer a refund on the shipping fee for return items)


Return policy for Kocoono™ Eye Masks. 

The Kocoono™ Eye masks are non-refundable and non-returnable once they have been shipped out. The reason being, they are handwash only and it is not something that can be returned due to hygiene reasons. Our company has the right to refuse returns that are not within our guidelines.