Here are an example of some of the most frequently asked questions but don't be afraid to surprise us by popping a few more question to firstname.lastname@example.org
How do I know which weight is right for me?
It is typically recommended that a Kocoono™ weighted blanket is 10% of a person's body weight however everyone has there own preference and some may prefer slightly lighter/slightly heavier. Luckily with Kocoono™ each blanket is customisable so you can add or remove the weighted comfort panels to suit your needs. This way people with different weight preferences can use the same Kocoono™ blanket by just adding or removing the weights to suit your needs.
Choose the Kocoono™ weighted blanket that best suits your needs Choose the 5kg, 7kg or 9kg. Scroll down on the product page to see the weight guide.
What size is the Kocoono™ blanket?
So each Kocoono™ blanket is the same standard size, which is 110cm x 195cm (similar to a single duvet).
From our market research we found that most couples have different sleep preferences, and that some would have a preference for deep touch pressure and others wouldn't. So we designed it to fit one person as it envelops your body and if it was a double or spread over two people it wouldn't have the same "cocooning" effect.
As for the little ones our Kocoono™ blanket is customisable. We have about 10 channels with weighted panels, that can be removed or added. So your child will be able to grow with the blanket and you can just add the weights as they grow which is more environmentally and cost friendly then having to get a whole new blanket at each growth spurt.
What are the components of the blanket?
There is a luxurious cotton fabric on one side of your Kocoono™ blanket and a soft minky on the other which makes it suitable for both the hot and cold seasons, flip the blanket to the cotton side in summer and enjoy the cosy minky side for the Winter months.
We used 30% of upcycled materials for the inner weighted panels and non toxic glass beads. Also, since the weight can be adjusted the blanket grows with you! No need to buy a new one.
What are the care instructions?
It is recommended that you remove the weighted panels before washing.
Once removed you can place the outer Kocoono™ blanket in the washing machine at 30 degrees Celsius.
Please air dry your Kocoono™ blanket.
Freezer instructions: If placing the weighted comfort strips in the freezer ensure you put these in a sealed plastic bag first to prevent dampness.
Warning: Do not heat the weighted strips in the microwave or oven, doing so could be a potential fire hazard.
Where is it made?
Kocoono™ is an Irish company, researched, designed and prototyped in the West coast of Ireland. Each Kocoono™ product is then manufactured ethically in Europe.
What are the differences between the Kocoono™ and other blankets out there?
We are quite unique and different in many respects!
Our Kocoono™ is customisable meaning you can add or remove the weighted panels, you can also put one or two weighted panels into the freezer and reinsert them back into the blanket, this is beneficial for hot summer months, hot flushes and sport injuries.
We also have a unique shoulder embrace/ neck cut out which allows the weighted pressure to come up around your shoulders, this helps to reduce the tension in your shoulder area.
Do you have a retail location where I can try Kocoono™ products, before making a purchase?
Not at the moment, however we do demonstrations in well-being and mental health events throughout Ireland.
You can see all the events that we are going to be present at in our social media pages like Facebook, Twitter, and Instagram. And please feel free to show up at those events and come try our Kocoono™ blankets.
What colours are available at the moment?
The colour combinations are Turquoise and Navy and Grey and Peach for the Kocoono™ blankets and shoulder hugs.
What is the Kocoono™ Wellness Toolkit?
Kocoono™ wellness toolkit is designed to strengthen your mind and increase focus and mental well-being in your day to day life.
Do you plan on offering new sizes, colours or features in the future?
Yes at Kocoono ™ we believe in innovation and in making things more simple and practical.
So who knows how many surprises we will be coming out with!
If you have suggestions we would be happy to hear from you so do feel free to pop us an email to email@example.com
Return and exchange Policy?
30-Day Return Policy for Kocoono™ Blankets and Shoulder Hugs.
We want our customers to love their experience with Kocoono™ products. If in the first month you conclude your purchase is not a good fit or that you would prefer a different product instead, we welcome you to request a return authorization by emailing firstname.lastname@example.org. Once the below information has been received, we can then approve your return and provide you with the return address.
Be advised that returns must be submitted within 30 days of delivery, the return item must be undamaged (new condition), and customers are responsible for all return shipping charges and packaging.
To expedite this process, please include the following information within your email:
- Name On Order
- Order #
- Email address order was placed under
- Shipping Address
- Reason for return
- Choice of exchange or refund
- Image of product in original packaging
The image of the product in its original packaging is a non-negotiable. We need the requested image for a multitude of reasons, but a big reason is to protect customers from any financial liability in the case that damage occurs during transit. The image of the blanket in the packaging proves the condition of the product prior to shipment.
If you believe that your product has arrived with damage or defect, please contact customer service within 30 days to return items of poor quality for a refund/exchange. Please include a description and photo verification of the damage in your email.
We currently do not have a warranty on Kocoono™ outside of the return policy window, but check out our FAQ's with information on how to best use and upkeep your Kocoono™ items.
Your refund will be issued within 14 days of the items being returned (Note: we do not offer a refund on the shipping fee for return items)
Return policy for Kocoono™ Eye Masks.
The Kocoono™ Eye masks are non-refundable and non-returnable once they have been shipped out. The reason being, they are handwash only and it is not something that can be returned due to hygiene reasons. Our company has the right to refuse returns that are not within our guidelines.
How do I change or cancel my order?
It is the responsibility of the buyer to make sure that they enter their shipping and order information correctly before submitting it - we typically cannot cancel your order.
But do know that we will try to help you accordingly so pop an email to email@example.com if you have further questions.
Do I keep my package?
Yes, we do encourage consumers to keep the package for at least the first 30 days. After those 30 days we believe that you will have a made your decision about our product
Once your order has been placed, we immediately start getting everything ready for shipping. When your order leaves our warehouse, you will receive an email notification with a tracking number and a expectancy date.
Your order is estimated to arrive to your doorstep within 2-7 business days, but this may vary according to your location.
If your order has not been shipped in over two weeks, please notify us at firstname.lastname@example.org
As this may mean that there’s an issue with the fulfillment/delivery.
Who do you deliver with?
We deliver with DPD/ Fastway
Payment methods do you accept? Do you offer payment plans?
A full list with all of our payment methods can be found on the website when checking out.
What type of discounts do you offer?
We don't always have promotions active, but the best way to stay informed on upcoming discounts and pre-orders is by signing up for our newsletter. You can subscribe at the bottom of our homepage.